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Our Pledge

It's simple. We want all of our customers to be completely satisfied with our products and service. If you have any problems, questions or comments, here is how we can be reached.


Hours (Central Standard Time)

Monday - Friday:
7:00 AM - 10:00 PM

8:00 AM - 1:00 PM


Warranty, Merchandise Or Delivery

Please call our Customer Service Department at 1-800-280-9709 (bilingual).

Billing or Financing

Please call our Credit Department at 1-800-280-9708 (Spanish) or 1-800-280-9709 (English).

All Other Matters

Please call our Customer Care Department at 1-800-280-9709 (bilingual).


Give Us a Call

Call 1-800-280-9709 to talk directly to a Customer Service Representative (bilingual).

We look forward to serving you!


We take the security of our users' information very seriously and investigate all reported concerns.

If you believe you have found a security issue within any of Hy Cite's services, e-mail the details of your findings to

If you're a security researcher sending technical vulnerability details, please use PGP to protect the message by using our Public PGP Key.