Cooling Off Period
Federal Law guarantees each consumer who makes a purchase from a direct seller outside of their normal place of business has three business days to reconsider their purchase and cancel in writing if they so desire, except in the case of California senior citizens (65 years old or older), cancellation period is five (5) business days.
Hy Cite Enterprises, LLC/Royal Prestige® has thousands of satisfied customers and has been in business nearly 50 years. We take great measures to ensure our consumers are provided their rights in all documents, having full disclosures and documentation to notify the sales office of a cancellation as required by law, and that each consumer who exercises the cancellation option within the three business days is honored. The company takes additional steps to contact the consumer directly and discuss their purchase prior to consummating the contract; this eliminates miscommunication and errors.
After the sales presentation and in the comfort of their home, the consumer has time to review the purchase and evaluate their purchase decision. The consumer will also receive a courtesy call confirming their purchase and desire to receive the products. This process eliminates any pressure the customer may have felt at the time of the sale and gives them the opportunity to exercise their rights.
Customer may return unopened merchandise in its original packaging to Hy Cite for a full refund within 30 days of the date of delivery. The merchandise must be new and in the original, unopened packaging. Hy Cite will send a prepaid Waybill call tag to have the merchandise shipped back.
Once Hy Cite has processed the merchandise return, any amount paid by the customer will be credited or refunded within 10 days from Hy Cite’s receipt of the merchandise.
Hy Cite will exchange merchandise if the merchandise is shipped to Hy Cite within 60 calendar days from the date the customer received it. The customer will be responsible for the cost of shipping the merchandise back to Hy Cite.
To request a return or exchange, contact Hy Cite Customer Care by email CustomerCare@hycite.com or call 800-280-9708. Any authorized return or exchange must include the merchandise and all accessories in their original packaging. Customer assumes risk of loss or damage to merchandise during shipping.