Our Pledge

It's simple. We want all of our customers to be completely satisfied with our products and service. If you have any problems, questions or comments, here is how we can be reached.

Hours (Central Standard Time)

Monday - Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: Closed


Warranty, Merchandise or Delivery

Please call our Customer Service Department at 1-800-279-3373 (bilingual).

Billing or Financing

Please call our Credit Department at 1-800-280-9708 (Spanish) or 1-800-280-9709 (English).

All other Matters

Please call our Customer Care Department at 1-877-494-2289 (bilingual).
Email: CustomerCare@hycite.com


Mexico Only

Warranty information

Email: servicioalcliente@royalprestige.com.mx

Credit Department

Phone: 01-800-111-1112

Customer Care

Phone: 01-800-111-1116

We look forward to serving you!